Weill Cornell Medicine and NewYork-Presbyterian Hospital have been at the forefront of telemedicine initiatives among academic medical centers. As our telemedicine practice has grown, we have begun to realize how important education and training is for all healthcare professionals in the telehealth sector. The importance of the “soft” skill set required to conduct telemedicine visits over the camera and the importance of ensuring providers at all levels are aware of technical and medicolegal standards has become clear to both entities.
Recently, we launched a Center for Virtual Care to improve the delivery of virtual care services across the health system. This center provides education to providers and medical students.Presenters will use this session to demonstrate the type of training and education offered. This session will be highly interactive: and the presenter will recruit an attendee to “conduct” a virtual care visit and, with active participation, discuss ways in which the “visit” can be improved. Presenters will then get into specific content about basics of telemedicine, “Web-side” manner, remote patient examination skills, modality specific-decision making, and other issues essentials to conduct a successful telehealth visit and improved patient and provider experience.